Shipping Policy
York Pecan Company is no longer part of the delivery channel once your order leaves our facility.
*Free shipping on orders over $50 is valid to continental US customers only on subtotals after the discount.*
Shipping Rates & Exclusions
Standard Shipping rates are determined by the shipping provider based on location and order weight. York Pecan Company does not determine rates. Please review the shipping price in the checkout process for an accurate shipping price.
ORDERS TO ALASKA AND HAWAII DO NOT QUALIFY FOR FREE SHIPPING, but we can ship orders to both states. Please give us a call at 1-870-888-9972 to place an order.
Shipping Times
Under normal circumstances, orders placed before 1 p.m. Central, Monday through Friday, ship within two business days. Otherwise, most orders ship within three-four business days from the date of order placement. Please allow 2-3 extra days for processing during the harvest and holiday seasons.
Orders after December 16th, 2024 will not be guaranteed for Christmas delivery.
Shipping Dates and Estimates
The estimated shipping date received in post-purchase emails is an estimate, provided by the shipping provider. Once the shipment leaves our premises, we cannot make a guarantee regarding a specific arrival date or time.
Shipping Address
York Pecan Company is not responsible for incorrect addresses provided to us.
Please ensure shipping and billing addresses are correct at the time of checkout.
If you notice address issues post-checkout, please call or email immediately. York Pecan Company will try to accommodate requests for address changes, if possible. Address change requests cannot be guaranteed.
To learn more about the steps you can take to intercept a package with USPS, UPS, or Fedex, please visit the links provided.
Shipping of Candies
Shipping our candies and chocolates can be challenging due to high temperatures.
Chocolates are shipped with ice packs in a lined box from March - September with a $4 shipping up-charge. This charge will be included in the shipping fee, including when shipping is free of charge. Your shipping will not show as "free" when you have a chocolate product in your cart.
Chocolates ship Monday - Thursday when temperature is above 60 degrees.
York Pecan Company does not guarantee the delivery of chocolates unmelted. Be cautious of ordering if your local temperatures exceed 75 degrees.
Shipping of Pies
Shipping our pies can be challenging due to uncontrollable shipping conditions. IE - sometimes shipping providers can be rough even with the fragile sticker.
Please purchase pies at your own risk. Pies and shipping are non-refundable.
Delivery of Packages
York Pecan Company is not responsible for delivery issues post-shipment and situations in which the item was undeliverable or the recipient refused the package.
Please refer to tracking information provided via email or SMS. Be sure to check your spam and promotions tabs for this email.
If an item says it has been delivered and you are unable to locate it, please reach out to the shipping provider directly. The shipping provider will be able to tell you additional information such as; package location during delivery.
If an item is late (taking longer than average to reach a destination), you may contact the shipping provider to request more information.
If provided with a case number by the shipping provider, please reach out to York Pecan Company at brittany@yorkpecans.com.