Return Policy

At York Pecan Company, we are committed to providing our customers with the highest quality pecans and nut-based products.  

Due to food safety standards, we cannot accept returns on perishable items.  

If you have any concerns about the quality of the products you received please contact us at yorkpecan@gmail.com within five days of delivery. 

Damages and Issues

If the item is defective/damaged, or if you receive the wrong item, please send a picture of the damaged/defective item to yorkpecan@gmail.com within five days of receiving the item.

Missing Items

If an item is missing from your order, please send a picture of the package & items within the package, to yorkpecan@gmail.com within two days of delivery. Items will be reimbursed to original form of payment.

Refunds/Credits (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that your refund/credit has been applied.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yorkpecan@gmail.com and send your item to York Pecan Company, 2919 Hwy 32 W, Foreman, AR 71836, United States.

Shipping

To return your product, you should mail your product to: York Pecan Company, 

York Pecan Company, 2919 Hwy 32 W, Foreman, AR 71836, United States.

York Pecan Company is not responsible for paying for shipping costs for returning item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Cancellations

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 5% cancellation fee before credit is issued.

Orders may not be canceled after shipment.

Orders which are REFUSED AT DELIVERY will be assessed a 15% cancellation fee as well as a restocking fee of $10.